Ordering
Is there a minimum age limit to purchase from your store?
Answer: In Singapore, you must be at least 18 years old to legally buy and consume alcohol. Thus, we have the rights to request for and check your photo ID upon the self-collection or receipt of your delivery.
Do you have a minimum order?
Answer: We do not have a minimum order but there will be a delivery fee incurred (depending on the delivered area) when the order is below $350.00.
How to place an order?
Answer: Please message us via WhatsApp at +65 83777144, to let us know which product would you like to purchase. Additionally, please let us know if you would like to self-collect or schedule a delivery.
Delivery
What are your delivery rates?
Answer: We charge a flat rate for orders below $350.00, as shown below:
1) Delivery to the East region of Singapore - $15.00
2) Delivery to the Central region of Singapore - $20.00
3) Delivery to the North region of Singapore - $20.00
4) Delivery to the West region of Singapore - $25.00
*In case of absence or wrong address provided, a re-delivery charge of S$10 applies*
Do we offer same-day delivery?
Answer: Unfortunately, we only deliver within 3 business days of the confirmed order.
1) Orders placed after 6:00 PM will be considered as the next day's order.
2) We do not deliver on weekends or public holidays. Therefore, orders placed on such days will be delivered within 3 business days from the next working day.
3) Deliveries are made between 10:00 AM and 8:00 PM. As our deliveries are handled by a third-party service, we cannot guarantee a specific delivery time.
Does Spirited Selections ship internationally?
Answer: Currently, we only accept orders in Singapore.
Self-Pickup
Can I self-collect my purchases?
Answer: Yes, you can! We can arrange the self-collect timing and date separately, via WhatsApp at +65 83777144.
Return & Exchanges
Can I cancel my order or request a full refund after confirming my order?
Answer: Unfortunately, we do not accept cancellations or offer refunds once an order has been confirmed.
What is your return policy?
Answer: We do not provide any refunds once the client has accepted the physical delivery of the product. Therefore, please ensure that you check your products properly upon delivery. However, there are some exceptions that we will accept for the return of products, such as: broken seal upon delivery and damaged bottles upon delivery.
In the event that you receive the wrong or damaged bottles, do reach out to us at +65 83777144. Alternatively, you can email us at spiritedselections@gmail.com.